Job Description
Join Florida's premier public service team with our paid training program for DMV Customer Service Representatives! We're seeking motivated individuals to serve Jacksonville residents while receiving industry-leading training in motor vehicle regulations, digital systems, and exceptional customer service. No prior DMV experience required – we invest in your success through our comprehensive paid training curriculum. Enjoy competitive pay, full benefits, and career advancement opportunities within Florida's state government.
Responsibilities
- Process driver's license, vehicle registration, and title transactions with accuracy and efficiency
- Provide exceptional customer service via in-person, phone, and digital channels
- Explain complex regulations and procedures in clear, accessible language
- Maintain detailed records and documentation in compliance with state policies
- Collaborate with team members to resolve customer inquiries and issues
- Utilize DMV software systems to process transactions and update records
- Contribute to continuous improvement of customer service workflows
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new systems
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening
- Valid Florida driver's license or ability to obtain within 30 days
- Fluency in English (bilingual Spanish speakers encouraged to apply)