Job Description
Join North Carolina's premier transportation agency as a Senior DMV Customer Service Representative! We're seeking passionate professionals to deliver exceptional service at our Raleigh headquarters. Enjoy comprehensive benefits, career growth opportunities, and the chance to serve our community. Apply today and become part of a dynamic team dedicated to excellence!
Responsibilities
- Process complex driver's license and vehicle registration transactions with 99% accuracy
- Resolve customer inquiries regarding DMV policies, procedures, and documentation
- Utilize specialized software to manage digital records and maintain compliance
- Train new representatives on customer service protocols and system navigation
- Collaborate with law enforcement agencies for specialized documentation requests
- Implement process improvements to enhance customer experience efficiency
Qualifications
- 3+ years of customer service experience in government or regulated industry
- Proficiency with DMV systems or similar regulatory software
- Strong knowledge of North Carolina traffic laws and regulations
- Exceptional conflict resolution and de-escalation skills
- Ability to manage high-pressure situations with composure
- Valid North Carolina driver's license with clean record
- Associate degree or equivalent technical certification preferred