Job Description
Are you a people person with a passion for public service? Join the dedicated team at the Oregon Department of Transportation (ODOT) as a DMV Customer Service Representative. We are seeking a detail-oriented and friendly professional to manage our busiest Portland locations, ensuring that drivers, vehicle owners, and businesses receive the high-quality service they deserve. This is a fantastic opportunity to build a stable career in a critical government role with comprehensive benefits and a commitment to work-life balance.
In this role, you will serve as the face of the DMV, assisting thousands of Oregonians daily with their licensing and vehicle registration needs. You will work in a fast-paced environment where accuracy and empathy are paramount. If you are looking for a role that offers variety, professional growth, and the chance to make a real difference in your community, we want to hear from you.
Responsibilities
- Customer Assistance: Provide exceptional in-person and phone support to customers regarding license renewals, vehicle registrations, and identification services.
- Transaction Processing: Accurately process DMV transactions, including payments, forms, and documentation, ensuring strict adherence to state regulations.
- Information Delivery: Explain complex DMV policies and procedures in clear, easy-to-understand language to ensure customer satisfaction.
- Problem Resolution: Address customer complaints and resolve issues efficiently, escalating complex cases to supervisors when necessary.
- System Management: Utilize state-specific software and database systems to update customer records and maintain data integrity.
- Queue Management: Monitor waiting areas and manage appointment schedules to ensure a smooth, efficient customer flow.
- Compliance & Safety: Adhere to all safety protocols and office policies while maintaining a professional appearance and demeanor.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree or coursework in Business Administration or Public Service preferred.
- Experience: Minimum of 1-2 years of customer service experience in a high-volume environment is strongly preferred.
- Skills: Strong typing skills (35+ WPM) and proficiency with Microsoft Office Suite and computer databases.
- Communication: Excellent verbal and written communication skills with the ability to interact professionally with diverse populations.
- Problem Solving: Ability to think critically and make sound decisions under pressure while maintaining a calm demeanor.
- Availability: Flexibility to work a full-time schedule, including some evenings or Saturdays, as required by branch operations.