Job Description
Join our award-winning team at Santa Ana DMV Services and become a vital part of our community! We're seeking passionate Customer Service Representatives to deliver exceptional service to residents and visitors. Enjoy a competitive salary, comprehensive benefits package, and a $1,500 sign-on bonus for qualified candidates. Work in a modern, supportive environment with growth opportunities and training provided.
Responsibilities
- Provide accurate information and assistance with DMV services including vehicle registration, driver's licenses, and permits
- Process transactions efficiently while maintaining strict confidentiality of customer data
- Resolve customer inquiries and complaints with empathy and professionalism
- Maintain organized digital and physical records of all interactions
- Collaborate with team members to improve service quality and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environments
- Strong communication skills in English (bilingual Spanish highly valued)
- Proficient with computer systems and office software
- Ability to handle confidential information with discretion
- Valid California driver's license required