Job Description
Join California's premier public service team as a DMV Customer Service Representative in sunny Chula Vista! We're offering an exclusive $2,500 sign-on bonus for qualified candidates who start before December 31st. Enjoy a competitive salary, comprehensive benefits, and the opportunity to serve your community while advancing your career in a dynamic government environment.
Our Chula Vista branch provides essential motor vehicle services to residents across San Diego County. You'll be the face of the DMV, delivering exceptional service while processing registrations, licenses, and permits. We value teamwork, integrity, and customer excellence – join us in making California's roads safer and more accessible.
Responsibilities
- Process vehicle registrations, driver's licenses, and ID applications with precision
- Provide exceptional customer service via in-person, phone, and digital channels
- Explain complex DMV regulations and procedures clearly to diverse clientele
- Maintain accurate records using specialized DMV software systems
- Resolve customer inquiries and complaints efficiently while maintaining compliance
- Collaborate with team members to optimize branch operations and service quality
- Stay updated on current DMV policies and procedural changes
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficient with computer systems and data entry (50+ WPM)
- Excellent communication skills in English and Spanish (bilingual required)
- Ability to multitask while maintaining accuracy under pressure
- Valid California driver's license with clean driving record
- Pass background check and fingerprinting requirements
- Previous government/public sector experience highly valued