Job Description
Join the Oregon DMV team as a Customer Service Representative and make a tangible impact in your community! We're offering a $2,500 sign-on bonus for qualified candidates who start before December 31st. Enjoy competitive pay, comprehensive benefits, and a supportive work environment while helping residents navigate essential vehicle and licensing services.
Responsibilities
- Provide exceptional customer service to DMV clients via in-person, phone, and digital channels
- Process vehicle registrations, title applications, and driver license transactions accurately
- Explain complex regulations and requirements using clear, empathetic communication
- Utilize specialized software to maintain customer records and transaction data
- Collaborate with team members to resolve customer inquiries efficiently
- Contribute to process improvements to enhance service delivery
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 2 years customer service experience in a fast-paced environment
- Proficiency with office software and ability to learn proprietary systems quickly
- Strong conflict resolution and interpersonal communication skills
- Ability to maintain composure during high-pressure situations
- Valid Oregon driver's license with clean driving record
- Bilingual English/Spanish speakers strongly encouraged to apply