Job Description
Are you looking for a stable, rewarding career with a vital public service organization? Tulsa Driver Services Agency is currently seeking dedicated DMV Customer Service Representatives to join our team in Tulsa, OK.
We are committed to providing exceptional service to our community. As a Customer Service Representative, you will be the first point of contact for thousands of residents seeking driver's licenses, vehicle registrations, and more. If you have a passion for helping others and a knack for detail, we want to hear from you.
Why Join Our Team?
- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement within the public sector.
- Supportive and collaborative work environment.
Key Responsibilities
- Greet and assist customers with a smile, managing queues efficiently.
- Process driver license renewals, vehicle registrations, and title transfers accurately.
- Answer inquiries regarding traffic laws, vehicle requirements, and appointment scheduling.
- Operate computer systems to update customer records and issue documentation.
- Handle cash, credit cards, and checks with strict accuracy and adherence to compliance standards.
- Collaborate with team members to resolve complex customer issues.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of customer service experience preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to stand for extended periods and maintain a professional demeanor.
- Must pass a background check and drug screen.
Responsibilities
- Greet and assist customers with a smile, managing queues efficiently.
- Process driver license renewals, vehicle registrations, and title transfers accurately.
- Answer inquiries regarding traffic laws, vehicle requirements, and appointment scheduling.
- Operate computer systems to update customer records and issue documentation.
- Handle cash, credit cards, and checks with strict accuracy and adherence to compliance standards.
- Collaborate with team members to resolve complex customer issues.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of customer service experience preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to stand for extended periods and maintain a professional demeanor.
- Must pass a background check and drug screen.