Job Description
Join our award-winning team as a DMV Customer Service Specialist in Lexington, KY! We're offering a $2,500 sign-on bonus for qualified candidates who start before December 31st. Help residents navigate vehicle registration, licensing, and titling services while providing exceptional customer experiences in a modern, supportive environment.
Why Join Us?
- Comprehensive benefits package including health insurance and retirement plans
- Clear career advancement pathways within state government
- Training programs for professional development
- Stable, government-protected position
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers
- Resolve customer inquiries via phone, in-person, and digital channels
- Verify documentation and maintain accurate transaction records
- Explain state regulations and compliance requirements
- Collaborate with team members to improve service efficiency
- Utilize specialized DMV software systems
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficient in Microsoft Office applications
- Ability to multitask in fast-paced environments
- Strong communication and conflict resolution skills
- Must pass background check and drug screening
- Kentucky residency required