Job Description
Launch your federal career in Oakland with the U.S. Department of Veterans Affairs! We're seeking motivated entry-level professionals to support our mission of serving America's heroes. This role offers unparalleled training, comprehensive benefits, and a clear path for advancement within federal service. Join a dedicated team committed to excellence in public administration while making a tangible impact on veterans' lives.
Responsibilities
- Process and maintain veteran benefit applications with precision and confidentiality
- Provide exceptional customer service to veterans and their families via phone, email, and in-person
- Support data entry, record management, and document processing in compliance with federal regulations
- Assist in coordinating outreach events and community partnerships
- Collaborate with cross-functional teams to resolve administrative inquiries
- Contribute to process improvement initiatives for veteran services
Qualifications
- U.S. citizenship required
- Associate's degree or 2 years of relevant administrative experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong written and verbal communication skills
- Ability to handle sensitive information with discretion
- Basic knowledge of federal HR procedures preferred
- Pass a background investigation and security clearance