Job Description
Join the ranks of America's public servants with this stable entry-level federal position in Jacksonville, FL. The Department of Veterans Affairs offers unparalleled job security, comprehensive benefits, and a clear career ladder for motivated individuals. As a Federal Specialist, you'll contribute directly to supporting veterans while gaining invaluable experience in government operations. This role includes competitive pay, health insurance, retirement plans, and paid leave. Start your lifelong career with an agency dedicated to service excellence.
Responsibilities
- Process veteran benefit applications with precision and adherence to federal regulations
- Provide exceptional customer service to veterans and their families via phone, email, and in-person
- Maintain accurate electronic records using government systems (VA-INS, VBA)
- Collaborate with cross-functional teams to resolve complex benefit inquiries
- Participate in quarterly compliance audits and process improvement initiatives
- Support outreach programs to connect veterans with available resources
- Complete mandatory federal training programs (e.g., HIPAA, Ethics)
Qualifications
- U.S. citizenship required
- High school diploma or equivalent (college degree preferred)
- Basic proficiency in Microsoft Office Suite
- Ability to pass federal background check and drug screening
- Strong written and verbal communication skills
- Detail-oriented with organizational abilities
- Commitment to public service and veteran advocacy
- Ability to work in a secure federal facility