Job Description
Are you looking for a stable, rewarding career in public service? The City of Long Beach is seeking dedicated individuals to join our team as Entry-Level Government Customer Service Representatives. In this pivotal role, you will be the first point of contact for our residents, ensuring they receive the assistance and information they need to thrive in our community.
We value integrity, community engagement, and professional growth. Whether you are starting your career or looking to transition into the public sector, this is an excellent opportunity to build a lasting career with a renowned city government.
Responsibilities
- Greet and assist visitors, residents, and city employees in a professional and courteous manner.
- Answer incoming telephone calls and route them to the appropriate departments or individuals.
- Process applications, permits, and requests for information accurately and efficiently.
- Perform data entry and maintain accurate records of customer interactions and transactions.
- Resolve customer complaints and inquiries in a timely and satisfactory manner.
- Collaborate with various city departments to ensure seamless service delivery.
- Assist in organizing and maintaining office supplies and filing systems.
Qualifications
- High School Diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Basic computer skills and ability to learn new software quickly.
- Ability to multitask and work effectively in a fast-paced, high-volume environment.
- Strong customer service orientation and problem-solving abilities.
- Reliable transportation is required.