Job Description
Are you a recent graduate or career changer looking to make a meaningful impact in public service? The Colorado Springs Department of Information Technology is seeking a motivated Entry Level IT Support Specialist to join our mission-driven team. In this role, you will be the first point of contact for internal government staff, ensuring our critical infrastructure remains secure, reliable, and accessible to the community.
We offer a competitive benefits package, including a defined benefit pension plan, comprehensive health insurance, and opportunities for professional growth within the public sector. If you are ready to launch your career while serving your community, apply today.
Responsibilities
- Tier 1 Technical Support: Provide first-level troubleshooting for hardware, software, and network issues to government employees.
- Incident Management: Log, track, and manage IT service tickets using government ticketing systems (e.g., ServiceNow).
- System Maintenance: Assist in the deployment, maintenance, and updating of end-user devices and operating systems.
- Asset Management: Help maintain accurate inventory records of hardware, software licenses, and peripheral equipment.
- Security Compliance: Assist in enforcing IT security protocols and ensuring devices meet federal and state compliance standards.
- Documentation: Create detailed technical documentation and training guides for staff.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field, OR equivalent military experience.
- Experience: No prior professional experience required; internship or volunteer IT experience is highly preferred.
- Technical Knowledge: Basic understanding of Windows operating systems, Office Suite, and networking concepts.
- Security Clearance: Must be eligible to pass a federal background check and drug screening.
- Communication: Strong interpersonal skills with the ability to explain technical concepts to non-technical users.