Job Description
Join a Mission-Driven Team in the Heart of Los Angeles!
Are you ready to launch a stable, rewarding career in the technology sector with the security of federal employment? Apex Federal Solutions is currently seeking ambitious Entry Level IT Support Specialists to join our growing team. We partner with top-tier government agencies to deliver critical infrastructure and support services to the Department of Defense and civilian sectors.
Whether you are a recent graduate looking to break into the industry or an experienced professional seeking a fresh challenge, this is the perfect opportunity to gain hands-on experience in a high-demand field with excellent benefits and growth potential.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to federal employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Log and track all IT support tickets using the ServiceNow ticketing system.
- Assist in the deployment and configuration of new hardware and software installations.
- Maintain accurate documentation of system configurations and troubleshooting procedures.
- Collaborate with senior engineers to escalate complex technical issues and implement solutions.
- Ensure strict compliance with federal security protocols and data privacy regulations.
Qualifications
- High school diploma or GED required; Associate's degree in Computer Science, Information Technology, or related field preferred.
- Basic understanding of computer hardware components (CPU, RAM, storage, peripherals).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Ability to obtain and maintain a Public Trust Security Clearance.
- Willingness to work in a hybrid office environment in Los Angeles, CA.