Job Description
Welcome to the Ohio State Government! We are seeking motivated and detail-oriented individuals to join our team as Entry-Level Customer Service Representatives. This is an excellent opportunity for those looking to start a stable career in the public sector with no prior experience required.
We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. If you possess strong communication skills and a desire to serve the community, we want to hear from you.
Why Apply?
- No Experience Necessary: We provide on-the-job training and mentorship.
- Job Security: Work for a stable, essential government agency.
- Growth Potential: Clear pathways for career advancement within state government.
Responsibilities
- Respond to Inquiries: Assist the public and state employees via phone, email, and in-person regarding agency services and policies.
- Data Management: Accurately input and maintain sensitive information in our state database systems.
- Document Processing: Review, sort, and file paperwork and applications to ensure compliance with state regulations.
- Visitor Assistance: Greet visitors, direct them to appropriate departments, and provide general information.
- Issue Resolution: Troubleshoot basic customer concerns and escalate complex issues to supervisors when necessary.
- Administrative Support: Perform general clerical duties including copying, scanning, and scheduling.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: No prior work experience is necessary. We value attitude and willingness to learn over specific history.
- Skills: Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Interpersonal: Ability to interact effectively with individuals from diverse backgrounds.
- Reliability: Strong work ethic and punctuality are essential.