Job Description
Join our mission-critical team supporting America's heroes! The U.S. Department of Veterans Affairs Cleveland Healthcare System seeks a detail-oriented Administrative Specialist to deliver exceptional service to our veteran community. Enjoy competitive weekly pay, comprehensive benefits, and a collaborative environment where your work directly impacts veterans' lives. This role offers stability, career advancement opportunities, and the pride of serving those who served our nation.
Responsibilities
- Process veteran benefit claims with 99% accuracy using VA systems (VBA, VHA)
- Coordinate multi-departmental operations including scheduling, records management, and compliance
- Respond to veteran inquiries via phone/email with empathy and professionalism
- Prepare confidential reports and correspondence for senior leadership
- Implement process improvements to enhance service delivery efficiency
- Ensure strict adherence to federal regulations and privacy standards (HIPAA, FERPA)
Qualifications
- U.S. citizenship and security clearance eligibility required
- Associate's degree in Public Administration or related field (Bachelor's preferred)
- Minimum 2 years federal/government administrative experience
- Proficiency in VA systems (VISTA, VBMS) and Microsoft Office Suite
- Exceptional organizational skills with attention to detail
- Ability to handle confidential information with discretion
- Strong written and verbal communication skills