Job Description
Join our mission to serve America's heroes in a stable federal career with weekend shifts. The U.S. Department of Veterans Affairs offers competitive benefits, job security, and opportunities for advancement. As a key member of our administrative team, you'll ensure seamless operations while enjoying a predictable work schedule that supports work-life balance.
Our Raleigh facility provides a collaborative environment where your contributions directly impact veteran services. With comprehensive training and federal employment protections, this role offers long-term stability in a mission-driven organization.
Responsibilities
- Process veteran benefits applications with 99% accuracy within SLAs
- Manage confidential case files using VA-specific digital systems
- Coordinate weekend shift scheduling and staff coverage
- Respond to veteran inquiries via phone, email, and in-person
- Generate monthly performance reports using VA databases
- Assist with compliance audits and documentation reviews
- Train new weekend shift staff on VA protocols
Qualifications
- U.S. citizenship and federal background clearance
- Associates degree in Public Administration or related field
- 2+ years experience in government or healthcare administration
- Proficiency in Microsoft Office Suite and VA systems (VBA, VBMS)
- Ability to work independently on weekend shifts (Sat/Sun 6am-2pm)
- Strong attention to detail with zero-error documentation standards
- Active VA security clearance preferred