Job Description
Join the U.S. Department of Veterans Affairs for a stable career with weekend shift opportunities in Raleigh, NC. We're seeking dedicated professionals to support our mission of serving veterans through federal administrative roles with competitive benefits, job security, and growth opportunities. This position offers weekend-only scheduling (Friday-Sunday) with weekdays off, perfect for work-life balance. Enjoy comprehensive federal employee benefits including health insurance, retirement plans, and paid time off.
Responsibilities
- Process veteran benefit applications with 99% accuracy using federal systems
- Manage confidential veteran records while maintaining strict compliance with HIPAA and federal regulations
- Provide exceptional customer service to veterans via phone, email, and in-person inquiries
- Coordinate weekend operations with weekday teams to ensure seamless service delivery
- Generate monthly performance reports using Microsoft Office Suite
- Train new staff on federal compliance protocols and departmental procedures
Qualifications
- U.S. citizenship required
- Minimum 2 years administrative experience in a regulated environment
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to obtain and maintain a federal security clearance
- Experience with federal database systems (e.g., VA VISTA, CMS)
- Strong attention to detail with proven data management skills
- Ability to work independently during weekend shifts with minimal supervision