Job Description
Join the U.S. Social Security Administration in Raleigh, NC and build a stable career with competitive benefits, retirement plans, and job security. We're seeking a dedicated Administrative Specialist for weekend shifts to support critical public services. Enjoy work-life balance with our unique weekend schedule while serving our community with pride. Why Apply? Comprehensive federal benefits package, paid leave, health insurance, and opportunities for advancement. What We Offer: Mentorship programs, professional development, and a supportive team environment.
Responsibilities
- Process and verify Social Security applications with 99.8% accuracy
- Manage confidential client data using federal systems (e.g., MAXIS, MSSICS)
- Respond to weekend customer inquiries via phone and in-person appointments
- Generate monthly reports on claim processing metrics
- Collaborate with field offices to resolve complex case issues
- Maintain compliance with federal privacy regulations (HIPAA, SSA guidelines)
Qualifications
- Associate's degree in Public Administration or related field (or equivalent experience)
- 2+ years administrative/customer service experience
- Proficiency with Microsoft Office Suite and federal databases
- Ability to obtain and maintain federal background clearance
- Strong attention to detail and problem-solving skills
- Weekend availability (Sat/Sun, 8am-4pm)
- U.S. citizenship required