Job Description
Join the U.S. Department of Veterans Affairs in a stable, rewarding career supporting our nation's heroes. We're seeking a dedicated Administrative Specialist for our weekend shift in Raleigh, NC. Enjoy competitive federal benefits, job security, and the opportunity to make a meaningful impact. This role requires weekend availability (Saturday/Sunday) with a weekday training period. Apply today to start your journey in public service!
Responsibilities
- Process and prioritize veteran benefit applications with strict compliance to federal regulations
- Manage confidential case files and documentation using VA systems (VBA, VBMS)
- Provide exceptional customer service to veterans and their families via phone, email, and in-person
- Coordinate with internal teams to resolve complex benefit inquiries
- Generate accurate reports and maintain detailed audit trails
- Support weekend operations including intake processing and urgent case resolution
- Participate in continuous training on VA policies and procedures
Qualifications
- U.S. citizenship (federal requirement)
- Minimum 2 years administrative experience in government or regulated industry
- Proficiency with Microsoft Office Suite and database management
- Ability to obtain and maintain a Moderate Risk (MR) background clearance
- Strong attention to detail and accuracy in documentation
- Excellent communication skills with diverse populations
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday) mandatory