Job Description
We are currently seeking a highly motivated Federal Service Representative to join our operations team in Minneapolis, Minnesota. This is a unique opportunity to serve the public while enjoying the stability and benefits of the federal sector. This position is specifically designed for our Weekend Shift operations, requiring dedication and professionalism during non-standard hours.
As a key member of our federal team, you will ensure that essential government functions remain operational and accessible to the community. We pride ourselves on our rigorous standards and offer a comprehensive benefits package, including health insurance, a retirement savings plan, and paid time off. If you are looking for a career in government administration with a focus on weekend shifts, we want to hear from you.
Responsibilities
- Manage high-volume incoming communications via phone, email, and in-person inquiries during weekend hours.
- Process and secure sensitive federal documents, applications, and correspondence with strict adherence to privacy protocols.
- Monitor building access control systems and maintain the security of the federal facility.
- Assist visitors with check-in procedures and provide direction to federal agencies within the complex.
- Update and maintain digital and physical records to ensure data accuracy and compliance.
- Collaborate with federal staff to resolve administrative issues and streamline weekend workflows.
- Perform general office duties, including photocopying, filing, and mail distribution.
Qualifications
- Must be a U.S. Citizen and able to provide valid proof of citizenship.
- Ability to pass a mandatory background investigation and obtain necessary security clearance.
- Previous experience in a federal, government, military, or high-security environment is preferred.
- Strong attention to detail and the ability to maintain strict confidentiality of sensitive information.
- Availability to work weekends (Saturday and Sunday) with flexibility for occasional holiday shifts.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry software.
- Excellent verbal and written communication skills.