Job Description
We are seeking a highly organized and dedicated Federal Benefits Specialist to join our esteemed team in Las Vegas, NV. This role operates primarily during the weekend shift, ensuring that federal benefits applications are processed with the highest level of accuracy and efficiency.
Key Highlights:
- Stability & Benefits: Join a mission-driven federal organization with comprehensive health, retirement, and paid time off packages.
- Impactful Work: Directly assist veterans and federal employees by managing critical claims and documentation.
- Modern Environment: Work in a state-of-the-art facility utilizing advanced case management software.
We are committed to excellence and are looking for candidates who thrive in a fast-paced, detail-oriented environment.
Responsibilities
- Review, verify, and process incoming federal benefit applications and claims with strict adherence to federal regulations.
- Conduct quality assurance checks to ensure data accuracy and compliance with privacy policies.
- Communicate with applicants via secure channels to resolve discrepancies and provide status updates.
- Maintain and update confidential electronic records and filing systems to ensure audit readiness.
- Collaborate with the Monday-Friday operations team to transfer pending cases and ensure continuity of service.
- Assist in the training of junior staff on weekend protocols and software usage.
- Identify trends in application denials or delays to recommend process improvements.
Qualifications
- U.S. Citizenship: Must be a U.S. citizen to meet federal security requirements.
- Education: High School Diploma or GED required; Associate's degree in a related field is preferred.
- Experience: Minimum of 2 years of experience in administrative support, claims processing, or customer service.
- Security Clearance: Ability to obtain and maintain a suitable background investigation (Secret clearance preferred).
- Skills: Proficiency in Microsoft Office Suite and experience with case management systems (e.g., ECM, SharePoint).
- Work Ethic: Must be available to work weekends (Friday - Sunday) and be willing to work overtime during peak seasons.