Job Description
Join a prestigious federal agency dedicated to public service. We are seeking a dedicated Federal Benefits Specialist to join our Austin team, supporting our weekend operations. This role offers the stability of the federal sector with the flexibility of a shift that fits your lifestyle.
As a key member of our team, you will play a vital role in ensuring citizens receive the benefits they deserve. We prioritize professional growth, comprehensive training, and a supportive work environment.
Responsibilities
- Process federal benefits claims and applications efficiently during weekend shifts.
- Assist veterans and citizens with inquiries regarding federal programs and policies.
- Maintain strict compliance with federal regulations, OPM guidelines, and privacy laws.
- Collaborate with cross-functional teams to resolve complex benefit cases.
- Ensure accurate data entry and digital record management.
- Provide exceptional customer service to high-volume callers via phone and email.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Previous experience in government, customer service, or administrative support is a plus.
- Strong attention to detail and organizational skills are essential.
- Ability to work independently and reliably during assigned weekend hours.
- Basic computer literacy and proficiency with MS Office Suite.