Job Description
Join the distinguished ranks of the Federal workforce in Colorado Springs. We are actively recruiting dedicated professionals for a critical role requiring weekend shift availability. This is a unique opportunity to serve your country while enjoying the stability and benefits of a federal career.
Why Choose a Federal Job?
- Job Security: Unmatched stability in the public sector.
- Pension Plan: Access to the Federal Employees Retirement System (FERS) for a secure retirement.
- Work-Life Balance: Enjoy your weekdays free with weekend shift hours.
- Competitive Pay: Salary commensurate with experience and grade level.
Apply today to start your journey in public service with a role that matters.
Responsibilities
- Manage and process incoming federal benefits claims and documentation with precision and care.
- Conduct comprehensive intake interviews and status updates for veterans and beneficiaries during weekend operations.
- Coordinate with various federal agencies to resolve complex eligibility issues and discrepancies.
- Ensure strict adherence to federal privacy laws, security protocols, and compliance standards.
- Maintain accurate, up-to-date digital and physical records for all case files.
- Provide exceptional customer service and clear guidance to applicants navigating the federal system.
- Assist in the training of new staff regarding weekend procedures and federal regulations.
Qualifications
- Citizenship: United States Citizenship is mandatory for all federal positions.
- Availability: Must be willing and able to work rotating weekend shifts (Saturday and/or Sunday).
- Experience: Minimum of 2 years of experience in customer service, administrative support, or case management.
- Education: High School Diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Skills: Proficiency in MS Office Suite and familiarity with federal record-keeping software.
- Background: Must pass a standard background investigation and drug screening.
- Communication: Strong verbal and written communication skills are essential.