Job Description
Are you looking for a career with purpose, stability, and flexibility? The U.S. Department of Veterans Affairs (VA) is currently seeking a dedicated Federal Benefits Specialist to join our team in Wichita, Kansas. This role offers a competitive salary and comprehensive benefits package, including a Weekend Shift schedule.
In this pivotal position, you will serve veterans and their families by providing exceptional customer service and processing federal claims efficiently. We value professionalism, attention to detail, and a commitment to public service. If you are ready to advance your career within the federal sector while enjoying a rewarding work-life balance, we want to hear from you.
Why Join the Federal Team?
- Job Security: Join a stable government agency with long-term career growth opportunities.
- Flexible Schedule: Work a 4/10 schedule or rotating weekends with guaranteed days off.
- Benefits: Comprehensive health, dental, vision, and retirement plans.
- Purpose: Make a direct impact on the lives of those who have served our nation.
Responsibilities
- Manage a high volume of incoming inquiries regarding federal benefits via phone, email, and in-person during weekend operations.
- Review, verify, and process veteran claims and applications with strict adherence to federal regulations.
- Update and maintain accurate case files and records in the VA's electronic health and benefits systems.
- Escalate complex issues to senior specialists while ensuring veteran customers receive timely resolutions.
- Collaborate with interdisciplinary teams to streamline weekend workflow processes.
- Adhere to all federal privacy laws and security protocols when handling sensitive veteran data.
Qualifications
- U.S. Citizenship is required for federal employment.
- High School Diploma or GED equivalent; Associate’s degree preferred.
- Proven experience in customer service, administrative support, or federal service.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database management.
- Strong written and verbal communication skills with the ability to explain complex information clearly.
- Ability to work independently and collaboratively during non-standard business hours.