Job Description
Are you seeking a career that offers the stability of the federal government with the financial predictability of weekly pay? Tampa Federal Operations is currently seeking a detail-oriented and compassionate Federal Benefits Specialist to join our growing team. In this pivotal role, you will support federal employees by managing their benefits inquiries, processing claims, and ensuring compliance with federal regulations. We pride ourselves on a supportive work environment, comprehensive training, and a culture that values public service. Don't miss this opportunity to advance your career while enjoying the peace of mind that comes with guaranteed weekly compensation.
Responsibilities
- Adjudicate and process federal benefits claims, including retirement, health, and life insurance, with a 99% accuracy rate.
- Provide expert guidance and consultation to federal employees regarding their benefits packages and eligibility.
- Conduct regular audits and quality assurance checks on case files to ensure adherence to federal standards.
- Manage a high volume of incoming inquiries via phone, email, and in-person appointments, ensuring timely resolution.
- Collaborate with the HR and Payroll departments to ensure seamless integration of benefits data.
- Stay updated on changes in federal regulations and communicate them effectively to staff and clients.
Qualifications
- Must be a U.S. Citizen and eligible for a government security clearance.
- Minimum of 2 years of experience in benefits administration, HR support, or a related field.
- Proficiency in HRIS systems such as SAP, Workday, or PeopleSoft.
- Strong knowledge of federal personnel laws, OPM regulations, and collective bargaining agreements.
- Exceptional written and verbal communication skills with a focus on customer service.