Job Description
Join our prestigious federal team in Manhattan as a Claims Examiner. This immediate hire opportunity offers rapid onboarding to process unemployment insurance claims with direct impact on New York's workforce. Enjoy competitive benefits, telework options, and career advancement within the federal government. No security clearance required for this role.
Responsibilities
- Review and adjudicate unemployment benefit claims ensuring compliance with federal/state regulations
- Analyze claim documentation for accuracy and completeness
- Conduct telephone interviews with claimants and employers
- Utilize automated systems to process claims within 72-hour turnaround
- Provide clear explanations of determinations to claimants
- Collaborate with state agency partners on complex cases
- Maintain detailed case documentation in federal databases
Qualifications
- Bachelor's degree in Business, Public Administration, or related field
- 2+ years of claims processing or customer service experience
- Proficiency with Microsoft Office Suite and case management software
- Strong analytical and decision-making abilities
- Excellent written and verbal communication skills
- Ability to handle sensitive information with discretion
- U.S. citizenship and valid state ID