Job Description
Join the U.S. Department of Veterans Affairs in Charlotte, NC, as a Federal Claims Processor. Enjoy the security of federal employment with weekly paychecks while serving our nation's heroes. This role offers competitive benefits, career advancement, and the opportunity to make a tangible impact on veterans' lives. Work in a modern Charlotte office with flexible scheduling and robust professional development programs.
Responsibilities
- Process and adjudicate veterans' benefit claims with 99% accuracy
- Review medical records and supporting documentation for completeness
- Communicate claim decisions via phone, email, and written correspondence
- Collaborate with medical professionals and legal teams on complex cases
- Maintain strict compliance with federal regulations and VA policies
- Utilize VA systems for documentation and case tracking
- Conduct quality assurance reviews on assigned cases
Qualifications
- U.S. citizenship required
- Associate's degree or equivalent experience in healthcare/admin
- 2+ years claims processing or customer service experience
- Proficiency in Microsoft Office and data entry systems
- Strong attention to detail and documentation skills
- Ability to handle sensitive information with confidentiality
- Pass federal background investigation and credit check
- VA-specific training certification within 90 days