Job Description
Join the Social Security Administration in San Jose and make a direct impact on our community's financial security! We're urgently hiring a Federal Claims Representative to process complex retirement, disability, and survivor claims with precision and compassion. This critical role requires exceptional analytical skills and dedication to serving vulnerable populations. Enjoy competitive federal benefits, including comprehensive health coverage and retirement plans. Apply now to be part of a mission-driven team during this urgent hiring initiative.
Responsibilities
- Evaluate and process complex Social Security claims with 100% accuracy
- Conduct thorough investigations into eligibility documentation and medical evidence
- Communicate claim decisions clearly to claimants via written correspondence and phone calls
- Maintain detailed case records in federal compliance systems
- Collaborate with medical and legal specialists on complex cases
- Provide exceptional customer service to vulnerable populations
- Adhere to strict federal regulations and privacy protocols
Qualifications
- U.S. citizenship required
- Bachelor's degree in Business, Public Administration, or related field
- Minimum 2 years claims processing or customer service experience
- Proficiency in federal claims systems (e.g., MSSICS)
- Ability to interpret complex medical and legal documentation
- Strong analytical and decision-making skills
- Clearances required upon hire
- Bilingual English/Spanish preferred