Job Description
Are you seeking a stable career with excellent benefits and the flexibility of daily pay? Apex Federal Solutions is now hiring a Federal Customer Service Representative to join our dynamic team in Atlanta, GA. We connect talented professionals with impactful opportunities within the federal sector, ensuring our employees are rewarded for their hard work.
As a representative in our Atlanta hub, you will be the voice of the agency, handling critical inquiries from federal stakeholders and the public. We offer a supportive work environment, comprehensive health coverage, and a competitive benefits package designed to help you thrive both professionally and personally.
Responsibilities
- Manage high-volume inbound and outbound communications, including phone calls, emails, and written correspondence.
- Resolve complex customer inquiries regarding federal programs, benefits, and administrative services.
- Ensure strict compliance with federal privacy laws (e.g., FERPA, HIPAA) and data security standards.
- Collaborate with cross-functional teams to streamline processes and improve client satisfaction scores.
- Document all interactions accurately in CRM systems and maintain detailed records.
- Participate in regular training sessions to stay updated on changing federal regulations and policies.
Qualifications
- High school diploma or GED required; Associate’s degree in Business Administration or related field preferred.
- Minimum of 2 years of experience in customer service, government contracting, or public administration.
- Strong verbal and written communication skills with a focus on professionalism and empathy.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be a U.S. Citizen and eligible for a government background check.
- Familiarity with federal terminology and regulations is a plus.