Job Description
Join a Mission-Driven Team in Memphis, TN
We are seeking a dedicated and detail-oriented Federal Customer Service Representative to join our elite team in Memphis. This is a unique opportunity to work within a secure federal environment, supporting critical operations during our high-volume weekend shifts. If you are looking for a career that offers stability, growth, and the flexibility of weekend hours, this is your chance to make a significant impact.
Why Apply?
- Premium Compensation: Competitive salary package reflecting the importance of the role.
- Stability: Work with a top-tier federal contractor providing essential government services.
- Weekend Flexibility: Enjoy your weekdays free while securing a consistent income with our 2/2 or 3/4 weekend shift schedule.
- Growth Opportunities: Clear pathways for career advancement within the federal sector.
Responsibilities
- Manage High-Volume Inquiries: Process and respond to federal applications, requests for information, and customer service tickets with precision and speed.
- Ensure Regulatory Compliance: Adhere strictly to federal regulations, privacy laws, and agency protocols when handling sensitive citizen data.
- Data Integrity: Maintain accurate and up-to-date records in secure databases, ensuring all documentation meets quality assurance standards.
- Problem Resolution: Investigate and resolve complex customer issues escalated from the weekend support team, escalating to senior leadership when necessary.
- Team Collaboration: Work closely with cross-functional teams to streamline federal processes and improve overall service delivery.
- Security Protocols: Enforce all facility access and security clearance procedures during weekend shifts.
Qualifications
- Citizenship Requirement: Must be a U.S. Citizen and able to pass a federal background investigation.
- Availability: Must be available to work weekends (Saturday and Sunday) consistently.
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Minimum 1 year of experience in customer service, data entry, or administrative support.
- Technical Proficiency: Strong computer skills, including proficiency with Microsoft Office Suite and federal case management software.
- Communication: Excellent verbal and written communication skills with the ability to convey complex information clearly.