Job Description
We are seeking a dedicated and professional Federal Customer Service Representative to join our team in Jacksonville, FL. This position plays a critical role in our weekend operations, ensuring that our mission to serve veterans continues seamlessly when the office is closed to the public on weekdays. You will serve as the primary point of contact, providing exceptional service while maintaining the highest standards of security and compliance.
This is a fantastic opportunity for individuals looking for federal job security, comprehensive benefits, and a meaningful career in public service. If you are detail-oriented and ready to make a difference, we encourage you to apply.
Responsibilities
- Manage a high volume of incoming inquiries via phone and in-person regarding federal benefits and services.
- Process and distribute incoming mail and sensitive documents in accordance with federal security protocols.
- Assist visitors with check-in procedures, visitor badges, and access control systems.
- Maintain accurate and up-to-date records using departmental databases and document management systems.
- Ensure a safe and organized work environment by adhering to all safety regulations and agency policies.
- Collaborate with the weekday team to ensure a smooth transition of operations during shift changes.
Qualifications
- High School Diploma or GED is required.
- U.S. Citizenship is mandatory for federal employment.
- Must successfully pass a federal background investigation and obtain a favorable background determination.
- Previous experience in customer service, administrative support, or a federal environment is highly preferred.
- Must be available to work weekends, specifically Saturday and Sunday, on a rotating schedule.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry skills.