Job Description
Are you seeking a stable career path with the federal government? CivicWorks Ohio is currently hiring for a dedicated Federal Customer Service Representative to join our growing team in Columbus, OH.
We pride ourselves on offering a competitive compensation package that includes weekly paychecks, comprehensive health benefits, and opportunities for advancement within the public sector.
About the Role
As a Federal Customer Service Representative, you will serve as the first point of contact for constituents, ensuring their needs are met with professionalism and efficiency. You will handle sensitive information, process applications, and assist with administrative tasks in a fast-paced environment.
Why Join Us?
- Weekly Pay: Get paid every week, no matter what.
- Federal Benefits: Access to retirement plans, paid time off, and health insurance.
- Stable Environment: Job security with a recognized government agency.
Responsibilities
- Greet visitors and answer high-volume phone calls regarding federal programs and services.
- Process and verify incoming applications and documentation for accuracy.
- Maintain and update confidential databases and records in compliance with federal regulations.
- Resolve customer inquiries and complaints professionally and efficiently.
- Collaborate with team members to improve workflow and service delivery.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer service, administrative support, or a related field.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to pass a standard federal background check and security clearance.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities.