Job Description
Are you looking for a stable career with the U.S. Federal Government? We are urgently hiring dedicated Customer Service Representatives to join our Charlotte, NC team for weekend shifts. This is a unique opportunity to serve your community while enjoying comprehensive benefits and job security.
Join a workforce that values your contribution. In this role, you will serve as the first point of contact for citizens seeking federal assistance, ensuring timely and accurate service. We value reliability and professionalism, making this an ideal position for those seeking a consistent schedule outside of traditional 9-5 hours.
Responsibilities
- Provide high-quality customer service to federal agency constituents and visitors.
- Process applications, forms, and inquiries accurately and efficiently.
- Answer high-volume phone calls and manage walk-in traffic during peak weekend hours.
- Maintain accurate records and data entry of client information into federal databases.
- Resolve complex issues and escalate concerns to senior management when necessary.
- Adhere to strict federal privacy laws and security regulations.
Qualifications
- High School Diploma or GED equivalent required.
- Proven experience in customer service or administrative support roles.
- Strong typing skills and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) and holidays as required.
- Must be a U.S. Citizen or eligible for U.S. citizenship.