Job Description
We are seeking a highly skilled and detail-oriented IT Specialist to join our elite team supporting critical federal infrastructure in Tucson, Arizona. This role is pivotal to our 24/7 operations, requiring a reliable professional dedicated to the Night Shift to ensure seamless continuity of service.
In this position, you will manage mission-critical systems, provide top-tier technical support, and maintain the highest standards of security and compliance. We offer a competitive benefits package, a collaborative work environment, and the opportunity to advance your career within the public sector.
Responsibilities
- Monitor, troubleshoot, and maintain server infrastructure and network systems during off-hours.
- Provide Tier 2 and Tier 3 technical support to federal employees via remote channels and on-site visits.
- Execute routine system backups, patch management, and hardware maintenance.
- Respond to and resolve critical system alerts and incidents within established Service Level Agreements (SLAs).
- Conduct security audits and ensure compliance with federal regulations and internal policies.
- Document all incidents, resolutions, and system changes in the IT Service Management system.
- Collaborate with the day shift team to hand over tickets and ensure seamless operational continuity.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
- Minimum of 3-5 years of experience in IT support, system administration, or a related government contracting role.
- Ability to work rotating night shifts, including weekends and holidays.
- Active or ability to obtain a Public Trust Security Clearance.
- Proficiency in Windows Server, Active Directory, and common networking protocols (TCP/IP).
- Strong problem-solving skills and the ability to work independently in a remote environment.