Job Description
We are currently seeking a detail-oriented Federal IT Support Specialist to join our San Francisco-based team. This is a stable career opportunity within the federal contracting sector, offering part-time flexibility for qualified candidates. As a key member of our technical support staff, you will ensure the reliability and security of government information systems.
Our organization is dedicated to delivering excellence in federal IT services. In this role, you will provide essential technical assistance, manage user accounts, and troubleshoot complex system issues in a fast-paced environment. We value professional integrity, technical expertise, and a commitment to national service.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues to federal staff.
- Manage and resolve incoming help desk tickets in a timely and professional manner.
- Configure and troubleshoot Microsoft Office 365, Windows 10/11, and remote access tools.
- Assist with the deployment of new workstations and peripherals.
- Ensure strict adherence to federal cybersecurity protocols and data privacy regulations.
- Maintain accurate logs and documentation of all technical support activities.
Qualifications
- U.S. Citizenship required for federal employment.
- Minimum of 2 years of professional experience in IT Help Desk or Technical Support.
- CompTIA A+ or Security+ certification preferred.
- Experience with Active Directory and Microsoft Enterprise environments.
- Strong verbal and written communication skills.
- Ability to work part-time hours (typically 20-25 hours per week) with occasional on-call rotation.