Job Description
Are you looking for a stable career with the security and benefits of the federal government? Apex Federal Solutions is currently seeking a detail-oriented IT Support Specialist to join our team in Colorado Springs, CO, with opportunities also available for candidates based in Ohio.
We provide weekly pay and a comprehensive benefits package, including health, dental, vision, and a robust retirement plan. This role offers the perfect blend of technical challenges and the satisfaction of serving the public sector. Don't settle for temporary work—build your future with us.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to federal employees in Colorado Springs and Ohio locations.
- Configure, maintain, and troubleshoot hardware, software, and network systems.
- Ensure strict compliance with federal security protocols and ITIL best practices.
- Assist in the deployment of new workstations and software updates.
- Maintain accurate records of all help desk tickets and service requests.
- Collaborate with senior engineers to resolve complex technical issues.
Qualifications
- Associate degree in Computer Science, IT, or related field (or equivalent years of experience).
- Strong knowledge of Microsoft Office Suite and basic networking concepts.
- Ability to obtain and maintain a Public Trust or Secret clearance.
- Excellent problem-solving skills and the ability to communicate complex technical concepts clearly.
- Must be willing to work onsite or hybrid based in Colorado Springs, CO, or Ohio.