Job Description
Are you seeking a stable career in public service with excellent benefits and a flexible work-life balance? The Department of Veterans Affairs (VA) is currently accepting applications for a Part-Time Program Specialist in Orlando, Florida.
In this role, you will be the first point of contact for veterans seeking assistance, providing exceptional service and ensuring their needs are met with compassion and efficiency. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off, designed to support your well-being.
Why Join Our Team?
- Competitive hourly wage with annual cost-of-living adjustments.
- Comprehensive medical, dental, and vision insurance.
- Flexible part-time schedules to accommodate your lifestyle.
- Opportunities for professional development and training.
If you are detail-oriented, possess strong communication skills, and want to make a tangible difference in the lives of veterans, we encourage you to apply.
Responsibilities
- Conduct Intake Interviews: Meet with veterans to gather necessary documentation and discuss eligibility for benefits in a professional and empathetic manner.
- Process Claims: Accurately input and verify data into the VA's electronic case management system to ensure timely processing of requests.
- Customer Service: Respond to inquiries via phone, email, and in-person, resolving issues efficiently while maintaining a high standard of customer satisfaction.
- Compliance & Records: Maintain strict confidentiality of sensitive veteran information and adhere to all federal and agency policies and regulations.
- Administrative Support: Assist in organizing files, scheduling appointments, and preparing reports for management review.
- Community Outreach: Represent the VA at local community events to promote awareness of available veteran services.
Qualifications
- Citizenship: Must be a U.S. Citizen and eligible for a government security clearance.
- Education: High School Diploma or GED required; Associate’s degree in Public Administration, Social Work, or related field preferred.
- Experience: Minimum of one year of experience in customer service, administrative support, or a related field.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
- Communication: Excellent verbal and written communication skills with the ability to explain complex information clearly.
- Integrity: Strong ethical standards and the ability to handle sensitive information with discretion.