Job Description
Join our prestigious federal team in Columbus, Ohio as a Part-Time Specialist and contribute to meaningful public service. This position offers competitive hourly rates, comprehensive benefits including a federal pension plan, and flexible scheduling designed for work-life balance. We're actively seeking dedicated professionals to support critical veteran services in a dynamic, mission-driven environment.
Responsibilities
- Process veteran benefit applications with precision and compliance to federal regulations
- Provide exceptional customer service to veterans and their families via phone and in-person
- Maintain accurate records using VA's proprietary case management systems
- Collaborate with cross-functional teams to resolve complex benefit inquiries
- Support outreach initiatives for underserved veteran communities
- Participate in quarterly training on policy updates and procedural changes
Qualifications
- U.S. citizenship required
- Minimum 2 years administrative or customer service experience
- Proficiency in Microsoft Office Suite and database management
- Ability to pass federal background check and security clearance
- Strong attention to detail with data confidentiality awareness
- Experience with federal regulations (VA benefits preferred)
- Valid Ohio driver's license may be required for travel duties