Job Description
Join a prestigious federal agency and build a stable career with part-time flexibility in Raleigh, NC. The U.S. Department of Veterans Affairs offers rewarding opportunities supporting our nation's heroes while providing exceptional benefits, work-life balance, and professional growth. This role combines meaningful public service with predictable scheduling, making it ideal for students, parents, or career transitioners seeking security without full-time commitment.
Responsibilities
- Process veteran benefit claims with precision and compassion using federal systems
- Coordinate with healthcare providers and veterans to ensure accurate documentation
- Conduct eligibility verifications and maintain confidential records
- Respond to inquiries via phone, email, and secure messaging channels
- Adhere to strict HIPAA and VA compliance protocols
- Collaborate with cross-functional teams to resolve case complexities
- Contribute to process improvement initiatives for veteran services
Qualifications
- U.S. citizenship and ability to obtain federal background clearance
- Associate's degree or 2+ years administrative experience
- Proficiency in Microsoft Office Suite and data entry systems
- Excellent written and verbal communication skills
- Ability to handle sensitive information with discretion
- Basic knowledge of federal regulations (FERS, TSP)
- Customer service orientation with problem-solving aptitude