Job Description
Join our prestigious federal team in San Jose, CA, and contribute to meaningful public service with exceptional work-life balance. We urgently seek part-time professionals to support our veteran community with stable, rewarding careers offering competitive benefits and job security. This is your opportunity to make a tangible impact while maintaining flexibility in your schedule.
Responsibilities
- Process veteran benefit applications with precision and confidentiality
- Provide exceptional customer service via phone, email, and in-person interactions
- Maintain accurate records using federal compliance systems
- Collaborate with cross-functional teams to resolve complex cases
- Support outreach initiatives to connect veterans with resources
- Adhere to all federal regulations and privacy protocols
Qualifications
- U.S. citizenship required
- Minimum 1 year customer service experience
- Proficiency in Microsoft Office Suite
- Ability to pass federal background investigation
- Strong attention to detail and organizational skills
- Experience with case management systems preferred
- Excellent written and verbal communication abilities