Job Description
Are you looking for a rewarding career in public service? The U.S. Federal Retirement Services is seeking a highly motivated Federal Pension Specialist to join our Sacramento team. In this pivotal role, you will ensure the timely and accurate processing of federal retirement benefits, specifically focusing on our high-volume weekend operations.
We are looking for individuals who are detail-oriented, customer-service driven, and committed to serving our nation's workforce. Join us and enjoy a comprehensive benefits package, including competitive pay, health insurance, generous paid time off, and a stable federal work environment.
Responsibilities
- Process and verify pension calculations, including CSRS and FERS benefits.
- Manage weekend shift operations and provide direct support to federal employees and retirees.
- Review and analyze personnel records to ensure compliance with federal regulations.
- Resolve complex inquiries regarding Thrift Savings Plans (TSP) and survivor benefits.
- Collaborate with the payroll and HR teams to streamline benefit processing workflows.
- Document all interactions and maintain accurate case files.
Qualifications
- High School Diploma or GED; Associate’s degree in Finance, HR, or related field preferred.
- Minimum of 2 years of experience in federal benefits administration or customer service.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong attention to detail and ability to handle sensitive financial data with confidentiality.
- Excellent communication skills, both verbal and written.
- Familiarity with OPM (Office of Personnel Management) regulations is a plus.