Job Description
Are you looking for a meaningful career with the stability of the federal government and the flexibility of weekend shifts? Apex Federal Solutions is currently seeking a dedicated Federal Service Representative to join our elite team in San Francisco, CA.
We support critical federal missions by providing exceptional service to citizens and agencies. This role offers a unique opportunity to work in a dynamic, high-tech environment while enjoying a competitive benefits package and a schedule that prioritizes your work-life balance on weekends.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with leading federal agencies.
- Professional development and career advancement within the federal contracting sector.
Responsibilities
- Service Delivery: Manage and process incoming federal inquiries, applications, and requests with high accuracy and efficiency during weekend shifts.
- Customer Support: Provide exceptional, empathetic customer service to federal employees and the general public, resolving complex issues promptly.
- Compliance: Ensure strict adherence to federal regulations, security protocols, and internal Apex Federal Solutions policies.
- Documentation: Update and maintain complex databases, case files, and electronic records in a secure, compliant environment.
- Collaboration: Collaborate effectively with cross-functional teams and on-site supervisors to improve workflow processes and service outcomes.
Qualifications
- Eligibility: U.S. Citizenship is required for this federal contractor position.
- Experience: Previous experience in customer service, administrative support, or federal contracting is highly preferred.
- Schedule: Must be available to work a rotating weekend schedule (Saturday and/or Sunday).
- Technical Skills: Proficiency in Microsoft Office Suite and experience with federal case management software.
- Soft Skills: Strong attention to detail, excellent problem-solving abilities, and the ability to handle sensitive information with strict confidentiality.