Job Description
Join our elite team at the U.S. Department of Veterans Affairs in Jacksonville, FL, and make a difference in our veterans' lives. We're seeking dedicated professionals for weekend shift positions offering competitive federal benefits, career advancement opportunities, and a mission-driven environment. Enjoy work-life balance with weekends off during weekdays while serving those who served our nation. Apply today to become part of America's largest healthcare provider!
Responsibilities
- Process veteran benefits claims with 99.8% accuracy within federal deadlines
- Manage secure patient records using VA's electronic health systems
- Provide exceptional customer service to veterans and their families
- Collaborate with multidisciplinary teams across 3 time zones
- Conduct weekend compliance audits for HIPAA/FERPA regulations
- Train and mentor new weekend shift staff on VA protocols
- Submit weekly performance metrics using VA reporting tools
Qualifications
- U.S. citizenship and active security clearance (or ability to obtain)
- Bachelor's degree in Public Administration or related field
- 2+ years federal/government customer service experience
- Proficiency in VA VISTA and Cerner systems
- Ability to work independently with minimal supervision
- Valid Florida driver's license (for occasional travel)
- Spanish language proficiency preferred
- Pass pre-employment background check and drug screening