Job Description
Join a stable career path with the U.S. Department of Veterans Affairs in Miami, FL. We're seeking dedicated Weekend Shift Specialists to provide essential support services to our nation's heroes. This full-time federal position offers exceptional benefits, job security, and opportunities for advancement within a mission-driven organization.
As a key member of our team, you'll work weekends while maintaining a healthy work-life balance. Enjoy competitive pay, comprehensive health insurance, retirement plans, and paid federal holidays. Perfect for professionals seeking reliable employment with growth potential.
Responsibilities
- Process veteran benefit applications with precision and compliance to federal regulations
- Provide exceptional customer service to veterans and their families via phone and in-person
- Maintain secure documentation systems following HIPAA and federal privacy standards
- Coordinate weekend coverage for urgent veteran support requests
- Collaborate with interdisciplinary teams to resolve complex benefit issues
- Conduct data entry and report generation for performance metrics
- Participate in quarterly training on policy updates and procedural changes
Qualifications
- U.S. citizenship required
- Minimum 2 years administrative or customer service experience
- Proficient in Microsoft Office Suite and database management
- Ability to work weekends (Saturday/Sunday) with occasional holidays
- Valid Florida driver's license for occasional off-site visits
- Pass federal background check and drug screening
- Knowledge of VA benefits systems preferred
- Experience with federal compliance protocols