Job Description
Join the Department of Veterans Affairs as a Federal Weekend Shift Specialist in Virginia Beach! This remote-eligible position offers a competitive salary, comprehensive benefits package including a pension plan, and the opportunity to serve our nation's heroes. Enjoy weekend-only work hours while making a meaningful impact. Hiring now for qualified candidates seeking federal employment with stability and growth opportunities.
Responsibilities
- Process and adjudicate veterans' benefit claims with 99% accuracy
- Provide exceptional customer service to veterans and their families via phone and secure messaging
- Maintain confidential records and documentation in accordance with federal regulations
- Collaborate with cross-functional teams to resolve complex benefit inquiries
- Participate in quarterly training on policy updates and procedural changes
- Monitor and report system performance issues to IT support
Qualifications
- U.S. citizenship required
- Minimum 2 years of federal or claims processing experience
- Proficiency in VA systems (VBMS, VBA) and Microsoft Office Suite
- Ability to work independently with minimal supervision during weekend shifts
- Excellent written and verbal communication skills
- Active security clearance preferred (or ability to obtain)
- Knowledge of veterans' benefits programs (e.g., GI Bill, Voc Rehab)