Job Description
Join North Carolina's premier transportation agency as a DMV Customer Service Representative with unprecedented flexibility! We're seeking dedicated professionals to serve Charlotte residents at our state-of-the-art facility. Enjoy a dynamic work environment where your expertise directly impacts community mobility while maintaining work-life balance through customizable scheduling. This role offers competitive compensation and comprehensive training to ensure your success.
Our Charlotte DMV office is transforming the vehicle registration experience, and we need exceptional communicators to lead this mission. You'll be the face of our service operations, guiding customers through complex processes with patience and professionalism. Whether you're a parent needing school hours or a student seeking weekend shifts, we'll craft a schedule that works for your lifestyle.
Responsibilities
- Provide exceptional customer service for vehicle registrations, license renewals, and title transactions
- Accurately process documentation while maintaining strict compliance with state regulations
- Utilize specialized DMV software to manage customer records and transactions
- Resolve customer inquiries regarding driving requirements and vehicle regulations
- Collaborate with team members to ensure efficient office operations during peak hours
- Conduct thorough verification of identity documents and supporting materials
- Maintain detailed transaction records and submit accurate reports
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with computer systems and office software
- Strong communication skills with multilingual abilities a plus
- Ability to work flexible hours including evenings and weekends
- Detail-oriented with excellent organizational skills
- Valid North Carolina driver's license
- Ability to pass background check and fingerprinting