Job Description
Join our dynamic Fort Worth team and transform the way Texans experience DMV services! We're seeking passionate Customer Service Representatives with flexible scheduling options to deliver exceptional service at our state-of-the-art facility. Enjoy work-life balance with evening and weekend shifts while making a tangible impact in your community. Benefit from comprehensive training, competitive compensation, and a supportive work environment that values your contributions.
Why You'll Love Working With Us:
- Flexible scheduling (full-time/part-time options available)
- Competitive hourly wage with advancement opportunities
- Comprehensive benefits package (health, dental, vision)
- Professional development programs
- Modern, accessible workplace environment
Responsibilities
- Provide exceptional customer service via in-person, phone, and digital channels
- Process driver's license, vehicle registration, and title transactions accurately
- Utilize specialized DMV software to manage customer records and documentation
- Resolve customer inquiries and complaints with empathy and efficiency
- Maintain strict compliance with state regulations and security protocols
- Collaborate with team members to optimize service delivery
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong communication and interpersonal skills
- Proficiency with computer systems and data entry
- Ability to work flexible hours including evenings and weekends
- Basic knowledge of Texas DMV procedures (training provided)
- Valid Texas driver's license
- Ability to pass background check and drug screening