Job Description
Join our award-winning team at the Texas Motor Services Authority and transform how Texans experience DMV services! We're seeking passionate Customer Service Representatives with flexible scheduling options to serve Arlington residents. Enjoy competitive pay, comprehensive benefits, and the satisfaction of helping your community navigate vehicle registration, licensing, and title services. Our modern facility offers a supportive environment with cutting-edge technology and ongoing training. Perfect for students, parents, or anyone seeking work-life balance!
Responsibilities
- Process vehicle registrations, title applications, and driver's license transactions with precision
- Provide exceptional service to diverse customers via in-person, phone, and digital channels
- Explain complex DMV regulations and documentation requirements clearly
- Maintain accurate records using our proprietary DMConnect system
- Collaborate with team members to resolve escalated customer inquiries
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in regulated environments
- Proficiency with Microsoft Office and data entry systems
- Valid Texas driver's license with clean record
- Bilingual English/Spanish certification required
- Ability to pass background check and fingerprinting
- Flexible availability including evenings/weekends