Job Description
Join Indiana's premier public service team as a Flexible Hours DMV Customer Service Representative in Fort Wayne! We're seeking dynamic professionals who thrive in fast-paced environments while delivering exceptional service to our community. Enjoy competitive pay, comprehensive benefits, and the unique flexibility to balance work with life. This is your chance to make a tangible impact while growing your career in government administration.
Our Fort Wayne location offers modern facilities, supportive leadership, and opportunities for advancement. We value diversity, innovation, and public service excellence. Apply today to become part of a team that shapes mobility solutions across the Hoosier State!
Responsibilities
- Process driver's licenses, vehicle registrations, and title transactions with precision and efficiency
- Provide exceptional in-person and phone-based customer support using empathy and problem-solving skills
- Maintain accurate records in state databases while adhering to confidentiality protocols
- Utilize DMV software systems to process payments and issue official documents
- Stay updated on regulatory changes and communicate them clearly to customers
- Collaborate with team members to resolve complex customer inquiries
- Support DMV outreach initiatives and community education programs
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or administrative experience
- Proficiency with Microsoft Office Suite and data entry systems
- Strong communication skills with ability to explain complex regulations
- Ability to multitask in high-volume environments while maintaining accuracy
- Flexibility to work evenings/weekends during peak seasons
- Valid Indiana driver's license with clean driving record
- Pass background check and drug screening