Job Description
Join our award-winning NJ Motor Vehicle Services team as a Customer Service Representative in Jersey City! We're seeking empathetic professionals to deliver exceptional service in a flexible, hybrid work environment. Enjoy competitive pay, comprehensive training, and the opportunity to serve New Jersey residents while maintaining work-life balance.
Why Join Us?
- Flexible scheduling (morning/afternoon/evening shifts)
- Hybrid work model (3 days remote + 2 days on-site)
- Free parking and public transit reimbursement
- Growth opportunities into specialist roles
Responsibilities
- Process driver license/vehicle registration transactions with precision
- Resolve customer inquiries via phone, email, and in-person
- Maintain accurate records in DMV databases
- Assist with complex documentation and fee calculations
- Collaborate with team members to improve service efficiency
- Adhere to NJ state compliance protocols
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong communication and conflict resolution skills
- Proficiency in Microsoft Office Suite
- Ability to work flexible hours (including weekends)
- NJ driver's license required
- Bilingual Spanish a plus